Customer Support Specialist
About the Role
We are looking for a detail-oriented and reliable Customer Support Specialist to support our daily installation and order management processes.
This role is focused on reviewing installation information, updating internal systems, validating work orders, and following up when information is incomplete. The ideal candidate is organized, comfortable working with multiple systems, and able to communicate clearly in English.
Responsibilities
- Review cabinet installations completed the previous day using the company ERP.
- Prepare daily Installer Score Cards (ISC) summarizing installation results.
- Review and compare purchase orders, installation plans, customer elevations, and production, delivery, and installation photos.
- Identify missing or inconsistent information and contact installers directly by phone or text when clarification is needed.
- Review customer and builder portals for upcoming installation dates and work order requirements.
- Update internal systems with accurate scheduling and installation information.
- Review work orders prepared by the Customer Service team.
- Ensure work orders match customer notes, installation information, and supporting documentation.
- Identify discrepancies and communicate corrections to the appropriate internal team members.
Requirements
- Fluent English, both written and spoken.
- Strong attention to detail.
- Strong organizational and follow-up skills.
- Comfortable communicating by phone and text.
- Ability to work independently and manage recurring daily tasks.
- Comfortable working with ERP systems, online portals, and shared documentation.
- Intermediate Microsoft Office skills.
Preferred Experience
- Previous experience in customer support, customer service, back-office operations, order management, administrative support, or a similar role.
- Experience using ERP or CRM systems
- Experience reviewing purchase orders, work orders, schedules, or operational documentation is preferred.
- Experience in construction, cabinetry, manufacturing, logistics, or homebuilding is a plus.
Schedule
Monday through Friday
7:00 a.m. to 4:00 p.m. Pacific Time
Benefits
- Christmas Bonus: 30 days, to be paid in December.
- Major Medical Expense Insurance: Coverage up to $25,000,000.00 MXN.
- Dental and Visual Insurance: Always smile and see with confidence!
- Life Insurance: (Death and MXN Disability)
- Vacation Days: 12 vacation days in accordance with Federal Labor Law
- Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
- Cell Phone & Transportation Allowance: Employees receive a monthly total gross allowance of MXN $1,836, paid through payroll under the combined transportation and cell phone concepts.
- Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
- Multicultural Exposure: Work with operations within Mexico and the United States.
- MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
- Exclusive Discounts: Benefits with different companies for being part of MezTal.
- Academic Agreements: Access to national universities and language schools.
