Customer Support Specialist I

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Job Description

What you'll be doing

Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in development activities to stay current on industry knowledge our standard operational procedures. Additionally, you will:

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.
• Help members understand the value in their memberships, what benefits they have and how to use them.
• Effectively handle escalated customer issues.
• Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
• Adjust to variations in products.
• Ability to understand standard operational procedures for all new partners being onboarded.

Qualifications

• Experience: 6 months to 1 year of inbound call handling experience.
• Education: High school diploma required.
  • Skills:
    • Experience interpreting and responding to customer requests.
    • Good English communication skills
    • Experience documenting customer issues in detail
    • Short-term memory retention.
    • Experience handling support requests from a variety of different channels (85%–90%).
    • Proficient in PC and internet-based tools for quick decision-making.
• Other Requirements:
  • Must pass background checks, employment and education verification, and pre-employment screening.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

 

Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.