Data Operations - Chief of Staff

Job Description

• Serve as a strategic thought partner for the Managing Director of Data Ops & Data Governance — driving clarity, execution, and measurable outcomes for the business. The role requires consulting-grade problem solving, project oversight, executive communication, and the ability to operate hands-on in a matrixed environment.

Key Responsibilities

Strategic Leadership & Operating Rhythm

• Establish and maintain a clear operating cadence, including leadership forums and all-hands meetings creating team alignment and shared context. Maintain, enhance or deprecate current activities as needed.
• Develop, launch and own leadership accountability for the organization  and produce crisp narratives and materials.
• Cross-functional strategic alignment with core internal partners (e.g. Technology, Business Teams, & Data Ops) as well as internally across DataOps to ensure we make continued progress to our teams overall mission.

Execution, Performance & Outcomes

• Partner with Technology team and Data Ops team to stand up efficiencies throughout DataOps lifecycle
• Establish planning rigor between Technology and Data Ops to ensure delivery standards and proper risk management
• Proactively identify risks/blocks and coordinate cross-functional resolutions to keep outcomes on track.
• Develop briefs, memos and exec-ready storytelling for executive leadership and external audiences; simplify complexity into action.

People, Talent & Culture

• Partner with HRBPs for improved cross-org talent calibration, increased internal talent mobility, strategic staffing and the development of a strong early career pipeline.
• Foster team vitality through measurable engagement activities and transparent goal laddering down through leadership levels.

Enterprise Connectivity & Ad-Hoc Strategy

• Drive partnership with business, technology and data teams to enable strong alignment through consistent communication and evaluation of progress against business performance.
• Ensure we have alignment between deliverables and team capacity highlighting gaps and developing infrastructure to track.

Qualifications

• 8+ years’ of progressive experience in strategy, analytics, product, consulting, or COS/COO-type roles (healthcare preferred).
• Familiarity with Product development and customer engagement concepts with a track record of connecting digital experiences to business value.
• Demonstrated program leadership experience and the ability to drive clarity and results in matrixed environments without formal ownership.

Exceptional executive communication and storytelling (decks, memos) and stakeholder influence skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 102,400 - 170,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.