Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc…, into a single document (runbook) that contains all the environment details, and contacts’ information, alongside the required activities to achieve such a complex task.
This role is achieved through four stages:
- Data collection and interviews
- Runbook creation
- Runbook testing
- Governance
Requirements
- Understanding of Cloud technologies and migration methodologies
- Good knowledge of known virtualization platforms preferably vSphere, HyperV, and other platforms will be also considered.
- Good knowledge of known containerization platforms preferably OCP and other platforms will be also considered.
- Good Knowledge of enterprise IT architecture, for example, Storage and/or backup configuration and replication options, Different OS deployment and management techniques, and Network components and their configuration.
- Strong communication and collaboration skills
- Logical and design thinking
- Problem Solving skills
- Data modeling and Data visualization
- IT service management knowledge
- Should have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration Execution
- Experience with automated discovery tools e.g. Device 42, vRNI, etc.
- Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)
- Experience in conducting workshops, and preparing migration strategies, migration plans, runbooks, and status reports.
- Good understanding of Cloud/infrastructure components and migration methodology. Good documentation skills.
- Strong stakeholder management skills – and negotiation skills.
Certification and Education
- Bachelor’s degree in computer science/information systems or equivalent.
Preferred Data Engineering certificate(s)
- CCNA, network essentials, CompTIA Network+ or equivalent
- ITIL V3 and/or V4 Foundation
- Certified by one of the major cloud providers.
Desirable skills and experience
- Experience in delivering engagements under PRINCE2, PMP, or TOGAF frameworks.
- Understanding of ITSM framework(s).
- Experience in presenting at a user group, trade show, or similar is highly desirable.
