Delivery Coordinator
About this role
Role purpose/ summary:
Key supporting values & behaviours for the role:
We are looking for Subtitling Delivery Coordinators, energetic and skilled individuals who feel comfortable with working in the systems on 2 screens and many files, professionally communicating with other parties via e-mail, support team members when needed.
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Agile delivery
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Collaboration across boundaries
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Understanding client needs
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Inclusive communication
KPIs / deliverables:
• Timeliness of subtitling delivery
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Accuracy and quality of subtitling
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Client satisfaction
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Workflow efficiency
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Team collaboration
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Compliance and adherence to specifications
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Problem-solving and issue resolution
Responsibilities: • Working as part of a team to ensure a timely and quality product through timely delivery of set task which include:
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Update and maintain database and records for assignments
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Collect files from vendors/resources, monitor vendors that are notoriously late
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Perform quality check on the files, prepare deliverables and send to customer
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Cooperate with GTS Support, Client Managers, Language Team and Finance Department
Essential qualifications:
• Train colleagues from the team in the workflow for their clients to have a holiday / illness back-up
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Fluent English (written and spoken) is essential
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Fluent Polish (written and spoken) is essential
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Excellent attention to detail but fast
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Ability to stay focused
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Ability to work to tight deadlines and under pressure
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Ability to quickly grasp complex subject matters and share their knowledge with colleagues
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Ability to be a team player while able to work independently
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Experience in working with databases and MS Excel