Delivery Operations Manager
About this role
Deloitte is the world’s number one professional services firm and making an impact is more than what we do. It is why we are here. We bring challenge, curiosity and edge to every project, driving positive progress for our clients, our people, our communities and the planet. This purpose inspires us to work to the highest standards and to tackle the challenges that matter. Number one never stops challenging.
Joining us means becoming part of a Technology and Transformation team that brings challenge, curiosity and edge to every engagement. Working with leading technologies and exceptional people, you will deliver meaningful change for high profile local and international clients. You will help shape the future of digital transformation within a people first culture that is collaborative, innovative and welcoming. At Deloitte, the world’s number one professional services firm, you will tackle complex challenges in an environment where number one never stops challenging.

We offer a competitive starting salary of €75,000.00 for this role, with salary adjustments reflecting your experience level and expertise.
.At Deloitte, our purpose is to make an impact that matters to our clients, communities and our people.
Joining our Technology, Media, and Telecommunications (TMT) team means working alongside some of the most innovative organizations globally, helping them transform and thrive in a rapidly evolving digital landscape.
This Manager role offers a unique leadership opportunity to drive strategic transformation projects, leverage cutting-edge technologies such as AI and automation, and build trusted client relationships.
You will play a pivotal role in shaping the future of the TMT sector while developing your own career within a supportive, inclusive, and high-performing team.
Success in the Role:
Lead and successfully deliver complex client operations engagements across the TMT industry, driving high performance outcomes and client satisfaction.
Build and nurture strong client relationships, identifying new business opportunities and contributing to proposal development.
Mentor and develop junior team members, fostering a collaborative and high-performing team culture.
Drive innovation by applying the latest technologies and best practices to solve clients’ most pressing challenges.
What type of work will I be doing?
Responsibility for performance of key operational metrics.
Deep understanding of performance metrics and analytics.
Drive operational performance improvement internally and externally.
Using a data driven approach, formulate operational improvement and efficiency recommendations.
Perform and critique root cause analysis internally and externally.
Identify risks and issues and support the Head of Operations to mitigate risks.
Support the Head of Operations to build operational strategy towards future proofing operations.
Supporting business development activities, including proposal writing and opportunity identification.
Coaching and mentoring junior colleagues to build capability and ensure successful project delivery.
Key skills and prior experience
·Experience leading a team
·Previous experience in operations, analytics, management consulting, corporate strategy, or equivalent experience in a technology company
·Experience supporting BPO is a plus
·Experience developing relationships with senior partners.
·Be able to demonstrate critical thinking capabilities.
·Attention to detail and the ability to handle complex processes.
·Effective presentation skills and be able to explain sophisticated data and charts in a concise manner to large audiences.
·Distinctive problem-solving and project management skills.
·Excellent communication and facilitation skills.
·Experience in performing statistical analysis is a plus.
·Ability to maintain a positive attitude in high stress situations and multitask in a very dynamic environment.
Where is this role based?
This role is based in Dublin, Ireland, with a flexible hybrid working model that balances time in the office, client sites, and remote working.
We support a modern, agile working environment designed to promote collaboration and work-life balance. For more details, please visit our Deloitte Works webpage.
Rewards and Benefits of working at Deloitte Ireland
At Deloitte, your reward is competitive and supports our purpose of helping you never stop growing. We believe in investing in our people's personal and professional development and empowering their work-life balance. We offer a range of supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, learning & development and enhanced leave options.
You'll also be part of an inclusive culture that encourages you to bring your full self to work every day. For more review our Rewards & Benefits webpage.
If you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure that any reasonable accommodations are implemented throughout the recruitment and selection process.
What we offer
Your reward at Deloitte is competitive, purpose driven and designed to support your growth. It is more than salary. We invest in your personal and professional development, empower your work life balance and offer benefits that support you at every stage of life. These include health and wellbeing supports, pension and savings options, training and coaching and enhanced leave options.