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About This Position
The City of Austin's Emergency Medical Services Department provides 9-1-1 emergency medical response to the citizens of Austin and Travis County serving a population of over 2.2M citizens in a service region of over 1,039 square miles. While most of the assistance we give to the community is medical in nature, the smallest part of what we do involves truly time-critical life-threatening emergencies. Yet everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services.
Purpose:
This position provides a high-level of administrative support such as research, clerical and/or technical, and other support tasks as assigned to the Department Director.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Monitors City and departmental issues and projects.
Handles information requests, forwarding to correct division for responses.
Reads incoming letters; memos; submissions; and reports determining their significance to the Director's office.
Prepares correspondence, working with other staff within the department to provide input, gathers data, analyzes information and makes recommendations to the Department Director.
Acts as liaison between departments and divisions on day-to-day issues.
Coordinates events and other activities or projects and works with internal and external customers.
Reviews reports submitted by staff members to recommend approval or to suggest changes.
Conducts research, compiles data, and prepares papers for consideration and presentation by executives or committees.
Attends committee, board or other meetings as needed.
Responsibilities - Supervisor and/or Leadership Exercised:
This position does not supervise, but serves as the primary lead, working with other departmental staff to manage the flow of information to and from the Department Director's office and may be asked to train other administrative personnel.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of the functions of the departmental organization to include relationships between departments, divisions and agencies.
Knowledge of the various departments and key contacts required to meet the needs of the Director.
Knowledge of the principles associated with the role of meeting the necessary standards of customer service.
Knowledge of city practice, policy and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to exercise discretion in confidential matters.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with City employees and the public.
Minimum Qualifications:
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Public Administration or in a field related to the job, plus four (4) years of administrative or professional experience.
Experience may substitute for education up to a maximum of four (4) years.
Preferred Qualifications:
Experience in business process management within 24-hr emergency response system, with working knowledge of Public Safety emergency response practices.
Certified Associate of Project Management (CAPM) or Certified Administrative Professional (CAP).
Skilled in drafting complex documents, compiling and reviewing periodic operational reports, transcribing confidential meeting briefings and ensuring seamless daily operations, maintain accurate communication flow, and timely completion of priority tasks.
Ability to work independently with minimal oversight/direction, with strong judgment in assessing tasks, determining priorities, and ability to pivot when necessary.
Demonstrated experience handling sensitive confidential financial, human resources, legal or executive related data with absolute discretion and work as a liaison between department executive management, and/or city officials daily and specifically during active emergency operations.
Regarding your application:
A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary.
Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application.
Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section.
Incomplete applications will not be considered.
A cover letter and resume are required for this position.
EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
Location:
15 Waller St
Salary Range:
$26.03-$31.04
Commensurate
Hours:
Monday - Friday 8:00AM - 5:00PM
*Fully on-site position
Veterans:
Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position, you will be required to provide your DD214.
Internal Applicants:
Employees in Good Standing, who are candidates within the Department or division that the position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview.
ATCEMS employees must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.
We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable
in the system.
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Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
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EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
