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The Role
The Desk Side Analyst is responsible for assisting with all technology installation, management, and support at their assigned location. The role requires building trusting relationships with site leadership and end users as well as working closely with other technology teams such as biomed, project managers, relationship managers and application analyst etc. The deskside analyst assists the team to deliver cost effective, standard technology solutions enabling exceptional patient care, in a fast-paced environment.
Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.
Key Responsibilities
Assist with hardware support including but not limited to computers, printers, multifunction devices, document scanners, barcode scanners, phones, signature pads, tap badges, telehealth equipment etc.
Supports a culture of quality and accountability by ensuring all work is completed according to standards in process and hardware solutions
Be mindful of technology cost, budgetary concerns, and stewardship goals
Ensure all SLAs are met or exceeded, report any concerns or challenges to manager immediately
Be responsible for accurate hardware inventories of production equipment and spare parts
Manage vendors when working in our facilities to ensure clinical staff is not interrupted by technology task
Actively participate in larger technology team troubleshooting, planning discussions to ensure consistency in experience across the entire organization
Assist in maintaining accurate work instructions and identifying training needs within the teams
Provide constructive feedback as needed when opportunities for improvement present
Communicate clearly in all settings being mindful of the attendees and intended message, often IT language requires translation
Skills and Experience
Exercise attention to detail through all aspects of job responsibilities
Ability to communicate effectively verbally and written with all levels of customers
Ability to resolve conflict constructively
Capable of building trust with customers through active listening and understanding of concerns
Ability to prioritize and execute task in a high-pressure environment
Ability to follow technical documents and work instructions
Understanding of patient care environment and privacy practices
Knowledgeable of IT fundamentals including operating systems, networking basics, and Active Directory
Capable of training others and adjusting as situations change
Ability to analyze data and resolve discrepancies
Be a forward thinker and proactive in decisions
Exhibit ability to breakdown problems through critical thinking
Ability to collaborate across technologies and complete onsite work on behalf of other teams as needed
Minimum Years of Experience
Bachelors Degree and 3 years of related experience or 6 years of related experience.
Relevant work experience in Information and Technology or currently pursuing related degree
Other Knowledge, Skills and Abilities Required
Must be able to lift hardware up to 50 pounds
Must be able to walk and stand for most of the shift
Must possess a valid driver’s license and be willing to travel between supported sites
Additional Details
This role is customer facing in a patient care environment and often requires contact with technology in patient rooms
This role supports 24x7 operations and requires participation in on call rotation for weekend and after-hours support
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
