Desktop Engineer
About this role
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a proactive Desktop Support Engineer to join our IT team in Monterrey.
In this role, you’ll play a key part in maintaining our critical hardware, systems, and network infrastructure across our regional operations. Working directly on-site while partnering with remote technical teams, you’ll solve complex technical challenges to keep our facilities seamlessly connected and fully operational. Here, your hands-on expertise will strengthen our foundational IT environment while giving you a solid platform to advance your career.
What You’ll Do:
Provide on-site support: Install, configure, and maintain computer systems while troubleshooting hardware and software issues promptly to minimize downtime.
Setup and maintain network infrastructure: Follow network diagrams to physically rack servers, Nutanix, and devices like Firewalls, Routers, Switches, and Patch Panels at remote sites.
Collaborate and support end-users: Address daily IT queries, offer system training, and partner with remote teams (Networking, SysAdmins, Backup) and ISPs to resolve complex technical issues.
Manage IT assets and compliance: Enforce security policies, keep configurations and licenses accurately documented, and manage inventory throughout the asset lifecycle.
Respond to emergencies: Quickly address system outages or security breaches to restore services and maintain stable connectivity.
What You’ll Bring:
2-3 years of relevant experience in an IT Desktop Support role.
Strong knowledge of networking fundamentals (IP networks, DNS, DHCP, WAN, LAN, SD-WAN) and troubleshooting wired and wireless configurations.
Hands-on experience with hardware installations, including physically racking servers and network devices.
Fluency in English and local languages with professional communication skills for customer and vendor interaction.
Solid understanding of network security practices, basic audits, and anti-virus programs.
Experience with Google Workspace, Cisco Switching & Routing, or OKTA is a strong plus.
A Bachelor's degree in Computer Science, Information Technology, or a related field.
What We Offer:
Location: Monterrey - Mexico On site
Competitive compensation and benefits aligned with experience.
Flexible work options/alternative work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Ready to build a meaningful IT career with a supportive, forward-thinking team? Apply today to explore your potential with Iron Mountain.
Category: Information Technology