Desktop Technician
About this role
Reporting to the onsite Director of Customer Experience, or the CIO, the Desktop Technician is a front-line IT support professional responsible for delivering timely, courteous, and effective technical assistance to students, faculty, and staff across the institution. This position serves as a primary point of contact for technology-related incidents and service requests, providing Tier 1 and Tier 2 support across a broad range of hardware, software, and connectivity issues. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance in person, online and over the phone, as well as broad foundational technical knowledge, sound troubleshooting methodology, and a genuine commitment to delivering a positive support experience in a diverse and dynamic higher education environment.