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Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Additionally, customers have access to cutting edge AI functionality to modernize their requirements workflows and processes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.
The Developer Support Engineer (DSE) provides advanced technical support for backend, integration, database, and configuration-related issues across Jama Software® cloud and self-hosted environments.
DSEs are trusted technical contributors who independently investigate moderately complex issues requiring database analysis, API debugging, scripting, and environment troubleshooting. They partner closely with customers, Support Engineers, and Engineering to resolve technical problems and contribute to product improvement through defect identification and documentation.
They collaborate closely with Product and Engineering to identify defects, develop workarounds, and contribute to documentation and knowledge quality improvements.
At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the country you live in, and reside in eligible countries to join our team.
If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.