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Jobs / Customer Service Manager in United States of America
1 hour agoBe an early applicant
Syneoshealth·1 hour ago
1 hour agoBe an early applicant

Director, Bioanalysis (Biomarkers)

USA-RemoteRemoteSenior · 10-15 years

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About this role

Director, Bioanalysis (Biomarkers)

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
 
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
 
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

• Fulfill management responsibilities with respect to Good Laboratory Practices.

• Ensure laboratory operations are compliant with the appropriate regulatory requirements.

• Represent the company with clients and prospective clients.

• Works directly with business develop directors to maintain existing relationships and develop new contacts.

• Provide operational insight for efficiency improvement.

• Draft, review, and/or approve Standard Operating Procedures (SOPs) and other documents related to laboratory projects.

• Develop scientific, technical, and business strategies to promote the growth and profitability of bioanalytical services.

• Supervise, coach, and mentor scientific staff.

• Oversee development of direct reports by setting goals, conducting performance reviews, evaluating and monitoring training needs, creating development plans, mentoring, and coaching.

• Set priorities and schedule activities of departmental resources, implement company objectives, and create alternative solutions to address business and operational challenges.

Qualification:

• Preferred, advanced degree in chemistry, biochemistry, biology or related field or a bachelor’s degree in one of these fields.

• Relative alternate certification may be considered acceptable. This determination ensures the jobholder has sufficient technical ability to perform the role.

• Excellent communications, presentation, interpersonal skills, both written and spoken, with an ability to inform, influence, convince, and persuade.

• Demonstrated strong leadership, line management, tactical and strategic thinking skills.

• Experience within a client-service environment, either in a contract laboratory or within a core group at a pharmaceutical company.

• Demonstrates skills in scientific problem solving.

• Extensive knowledge of GLP guidelines and other applicable regulatory requirement.

• In-depth understanding and knowledge of the pharmaceutical industry and contract research organizations in general and the bioanalysis community specifically.

• Ability to travel as necessary (approximately 25%)

• English level: Required bilingualism includes communicating verbally and in writing on topics that are often technical, and writing procedures or technical reports.

• Candidate who does not possess the required training and/or experience may be considered under different criteria.

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time.  Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

$118,700.00 - $207,800.00

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health


Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information


Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

H1B sponsor likely
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