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Jobs / Customer Service Manager in United States of America
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BMO (Bank of Montreal)·BFSI·23 hours ago
23 hours agoBe an early applicant

Director, Corporate Baking, Real Estate Financial Sponsors

New York, United States of AmericaFull-timeSenior · 9+ years

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About this role

Application Deadline:

09/29/2026

Address:

151 W 42nd Street

Job Family Group:

Capital Mrkts Sales & Service

Please note the base salary for this role is $250,000 USD.

Supports the origination and structuring of corporate lending transactions with a focus on Large Financial Sponsors in the real estate sector. Coordinates with other products as an integral part of a larger coverage team that maintains strong client relationships. Includes providing lending expertise for a variety of sectors with a focus on transaction financing, establishing credit facilities to support trading products business and facilitating credit approvals in support of the broader product suite across Capital Markets. Cross sells Corporate Banking products (e.g. FX / treasury products, cash management & corporate cards, commodities, investment management, securitization, leasing, Trade Finance products, etc.) to BMO Capital Market clients. Also provides ongoing management of the lending portfolio.

  • Uses expertise in financial markets to cultivate relationships with new and existing clients and develop new client relationships.
  • Grows/elevates the BMO and BMO Capital Market brand with a commitment to and presence in the community.
  • Delivers activities in instituting cross-selling initiatives to clients across all areas of the firm and transitioning them into significant sales.
  • Operates as key member of the deal team with efforts to maximize sector penetration and returns.
  • Creates pitch books for clients with respect to financial solutions and leads/participates in presentation to clients.
  • Monitors client, client industry and regulatory agencies for potential changes which may affect client’s portfolio and business needs.
  • Initiates contact with partners for new client sales.
  • Partners with deal team and product specialists for accurate, detailed client information.
  • Prepares credit documentation (i.e. including applications, memoranda, presentations, etc.) for internal and external stakeholders.
  • Directly manages a diverse portfolio of loans to large Financial Sponsors.
  • Reviews and continually monitors performance of existing accounts and client relationships.
  • Understands the needs of clients and provides relevant ideas and opinions to generate recommendations.
  • Recognizes opportunities to cross-sell and to grow share of clients' wallet.
  • Collaborates with sector coverage partners to cover clients and prospects and to identify/ deliver creative, timely solutions.
  • Prepares/oversees delivery of creative and timely “pitches”.
  • Provides strong deal structuring and negotiates transactions with clients.
  • Obtains credit concurrence and coordinates pricing approval as client advocate.
  • Maintains key ongoing coverage contact with lending clients and sector managers.
  • Develops and maintains strong client relationships at all levels. Builds positive client relations through deep/comprehensive understanding of client needs and alignment of our products/services.
  • Identifies and leverages key decision makers and influencers in client / internal organizations.
  • Anticipates changes in client needs and provides strategic/creative solutions.
  • Acts as a positive change agent to drive improved efficiency and effectiveness.
  • Identifies and delivers on opportunities to improve the client experience; brings in partners where appropriate.
  • Provides strategic input into business decisions as a trusted advisor.
  • Maintains awareness of all firm products and services offered and facilitates means of receiving continuous updates.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Develops and leverages relationships across LOBs, with executive and external clients to foster and support coordination.
  • Ensures alignment between stakeholders.
  • Works with specialists as needed to support successful deal completion.
  • Uses financial analysis to proactively identify opportunities to cross-sell.
  • Generates updated financial models/ analyses as business needs and industry requirements dictate.
  • Analyzes/assesses industry compilations.
  • Applies appropriate technical concepts and completes/leads consistent and reliable technical and financial reports/analyses to support client deliverables.
  • Completes due diligence and credit analysis on new and existing client relationships. May includes client visits, analysis of business models, and comprehensive review of industry trends and related regulations.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Understand complexity of transactions and related risk (credit, market, operational, legal/compliance, etc.).
  • Balances the Bank's risk appetite with the client needs in making recommendations/ proposal.
  • Makes decisions based on a strong understanding of risks; effectively evaluates risk-return trade-offs, and proactively takes accountability for risks assumed.
  • Provides feedback on, and, supports continuous improvement opportunities.
  • Identifies and acts on the delivery of meaningful revenue, cost reduction or capital optimization opportunities.
  • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
  • Reviews and guides work of team members to deliver business results.
  • Considers risk, internal controls and compliance as part of day-to-day accountabilities and adheres to policies and procedures.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broader work or accountabilities may be assigned as needed.
  • Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Direct experience leading acquisition financing for Financial Sponsors with a focus on take-private transactions.
  • Undergraduate degree has focal areas of finance, economics, or accounting preferred with high academic achievement.
  • MBA, CFA or equivalent experience in financial services, accounting, or legal fields.
  • Minimum of 9 years of relevant experience in investment banking, negotiating and structuring complex financial transactions. This should include some experience in a corporate lending environment developing business.
  • Demonstrated strong understanding of securitization and private credit markets.
  • Relevant Business Services Sector experience is highly desired.
  • Excellent knowledge of the organizational lending and portfolio management policies and objectives.
  • Excellent knowledge of the bank’s financial solution products and services.
  • Ability to create and deliver professional product ideas and presentations.
  • Exceptional analytical skills. Expertise in financial computer applications and database management tools.
  • Seasoned professional with a combination of education, experience and industry knowledge.
  • Verbal & written communication skills - In-depth / Expert.
  • Analytical and problem solving skills - In-depth / Expert.
  • Influence skills - In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
  • Able to manage ambiguity.
  • Capable of managing conflicting time sensitive priorities
  • Data driven decision making - In-depth / Expert.

Salary:

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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