Director, Program Lead

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

We are looking for an individual to join us as a Program Director in the Visa Consulting & Analytics (VCA) team, serving the Indonesia, Philippines, Vietnam, Myanmar and Cambodia (IPVMC) cluster. The individual will be based in Singapore.

This individual will act as the overall program lead, delivering end-to-end consulting engagements for our key issuing, acquiring, merchant & fintech clients. The individual will closely interact & work with the client team gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.

Types of projects include payment strategy review and roadmap design, portfolio and product-market fit assessment, customer value proposition design/refresh, people/talent enablement, digital payments wallet assessment and launch, mobile banking app diagnostics and enhancement, and other growth initiatives. Projects also cover improving customer engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data-driven solutions.

The Program Director will be responsible for identifying potential clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects and building new practice solutions.

• Contribute to the development of VCA’s consulting offerings and engagement delivery in IPVMC to help Visa clients protect and grow payments
• Develop trusted advisor relationships with client senior executives through impactful consulting engagements
• Partner with peers in other functional areas (e.g., product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Execute & lead projects end-to-end
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Support thought leadership projects on the future of payment to our clients and partners.

Qualifications

We are looking for a candidate who has already accumulated strong consulting experience and will be curious about the payments industry and keen to work alongside an experienced payments team. You will be client-driven – you are comfortable managing a project end-to-end, and you relish the opportunity to work closely with clients to influence their future performance.

Essential specific skillset and experience required:

• Minimum 12-15 years of relevant experience in consulting, corporate strategy, or business management
• Good knowledge of the payments industry landscape and developments, consumer trends and regulatory changes within IPVMC
• Excellent client relationship management with strong sales orientation and experience in selling major projects/ideas to senior management
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
• Proven ability to drive innovation and lead change in successful top tier companies
• Exposure to customer experience design (using human cantered design / design thinking)
• Strong undergraduate/post-graduate academic accomplishment

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.