Dispatcher
About this role
Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.
Our Brands
Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:
- Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
- Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
- Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
- EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
- FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.
Job Summary
The Dispatcher/Logistics Lead plays a critical role in coordinating and managing the efficient movement of goods and services across various transportation channels within the United States. This position is responsible for scheduling and dispatching drivers, monitoring shipments, and ensuring timely delivery while maintaining compliance with safety and regulatory standards. The role requires close collaboration with drivers, warehouse personnel, and customers to resolve any issues that may arise during transit. The Dispatcher must optimize routes and schedules to maximize operational efficiency and minimize costs. Ultimately, this position ensures that logistics operations run smoothly, contributing directly to customer satisfaction and the overall success of the supply chain.
Responsibilities
- Schedule and dispatch drivers and vehicles to ensure timely and efficient delivery of goods.
- Monitor the progress of shipments and communicate proactively with drivers and customers regarding any delays or issues.
- Coordinate with warehouse staff to manage loading and unloading schedules and inventory availability.
- Maintain accurate records of dispatch activities, driver logs, and shipment details in compliance with company policies and regulatory requirements.
- Resolve logistical problems such as route changes, vehicle breakdowns, or delivery discrepancies, service interruptions, and unexpected issues, acting as the liaison between field units and customers/supervisors promptly and effectively.
- Ensure compliance with safety regulations and company standards during all phases of transportation.
- Collaborate with other departments to improve logistics processes and enhance overall operational efficiency.
Education & Experience
- High school diploma or equivalent, preferred Associates degree or higher in logistics, supply chain management, or a related field.
- Preferred experience with transportation management systems (TMS) and advanced routing software.
- Proven experience in a fast-paced environment, dispatching, or transportation coordination.
- Strong knowledge of transportation regulations and safety standards within the United States.
- Proficiency in using dispatch software and GPS tracking systems.
- Communication: Excellent verbal and written skills, with the ability to provide clear, concise instructions.
- Technical Proficiency: Ability to effectively operate through email, mapping software, and computer systems (data entry).
- Multitasking: Ability to prioritize high-volume tasks and make adjustments to schedules as needed
Physical Demands:
- Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
- Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
- Noise level varies from quiet to loud
- Temperature varies from hot to cold
- Interactive and fast-paced team oriented tasks
- Overnight Travel is required at the discretion of management
- Regularly lift and/or move up to 55 pounds.
Schedule: Monday-Friday, 8:00AM-5:00PM
The compensation details provided below reflect the expected pay range for this role, based on the selected compensation structure and applicable guidelines. Actual pay within this range may vary depending on factors such as experience, skills, qualifications, and geographic location. Additional components of total rewards—such as bonuses, benefits, or incentives—may also apply where applicable.
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We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.