DMV - CDL Unit Manager

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Supervisor II (NS)

Position Number

60030104

Grade

NC17

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The Position is located at the DMV Rocky Mount Headquarters.
This position is being reposted. Previous applicants must reapply to be considered.
The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move!

The North Carolina Division of Motor Vehicles encourages applications from experienced transportation professionals, military veterans with transportation, logistics, driver training, fleet management, or safety experience, and leaders currently working in commercial driver training schools, motor carrier operations, or third-party CDL testing programs.

The primary purpose of this position is to promote highway safety through training, education, compliance monitoring, and continuous program improvement. This position supervises, coordinates, and evaluates the training of new personnel, as well as the continuing education and certification of DMV examiners related to Commercial Driver License (CDL) policies and procedures. This position is responsible for monitoring employees and assigned work related to CDL training and program compliance while promoting consistency, accountability, and operational excellence statewide.
This position approves lesson plans and training programs; schedules special assignments; adjusts workloads; establishes goals and objectives for the section; develops work plans to achieve those goals; and evaluates program performance using operational data, quality assurance findings, and performance measures to support continuous improvement.
This position administers the Third-Party CDL Testing Program, including certification of third-party testers and examiners, and monitors testing activities through analysis of audit reports, monthly reports, operational data, and Department Information Technology systems. The position identifies trends that may indicate inconsistent or substandard testing practices and develops corrective actions to improve testing integrity, consistency, and highway safety.
The Manager conducts covert observations of CDL skills testing performed by third-party testers and DMV examiners, prepares reports of findings, recommends corrective actions, and supports statewide quality assurance initiatives designed to ensure fairness, consistency, and compliance with state and federal requirements.
This position administers the licensing program for private Truck Driver Training Schools, instructors, and recruiters throughout North Carolina and works collaboratively with commercial driver training providers to promote high-quality driver education, regulatory compliance, and safe commercial driving practices.
This position remains informed of changes to Federal Motor Carrier Safety Administration (FMCSA) regulations, federal guidance, and state legislation and develops or recommends policy, procedural, and operational changes as necessary.
This position communicates with FMCSA officials, General Assembly committees, the Commissioner of DMV, Chief Operating Officer of DMV, Chief of Staff to Commissioner, Director of Driver Services, Assistant Director of Driver Services, commercial transportation stakeholders, and other partners regarding Commercial Driver License issues and statewide transportation initiatives.
This position identifies required system enhancements and submits Change Requests to Department Information Technology personnel for programming changes to the State Automated Driver License System (SADLS) and other technology platforms supporting CDL operations. The position also participates in the development and implementation of new initiatives, modernization efforts, and programs mandated by changes in state law, FMCSA regulations, and federally funded grant projects.
This position is responsible for maintaining North Carolina's Commercial Driver License Program in compliance with the Federal Motor Carrier Safety Regulations and the Commercial Motor Vehicle Safety Act while supporting innovation, operational excellence, customer service, and the safe movement of commercial transportation throughout North Carolina.

Applicants with the following are encouraged to apply:
• Thorough knowledge of state and federal laws and standards regarding Division of Motor Vehicle Services.
• Considerable knowledge of personnel policies, rules, and regulations.
• Considerable experience with Microsoft applications.
• Program and policy management of which is supervisory in nature.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC17 Salary Range: 60,881.00 - $106,544.00 Annually

• Experience managing or supervising commercial transportation operations, fleet safety programs, military transportation operations, or commercial driver training programs.
• Working knowledge of Federal Motor Carrier Safety Administration (FMCSA) regulations, CDL compliance, third-party testing oversight, or commercial motor vehicle safety programs.
• Experience developing adult learning programs, instructor certification, curriculum development, or workforce training.
• Experience leading organizational change, continuous improvement initiatives, or technology modernization projects.
• Experience analyzing operational data and performance measures to improve program effectiveness and customer service

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment; or an equivalent combination of training and experience.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Cheryl Gill

Email:

DOT-WorkdayJobRecruitment@ncdot.gov