Donor Engagement Specialist

Provides year-round stewardship and engagement of individual donors as identified by the Director of Development & Divisional Director of Donor Impact including but not limited to personalized letters and emails, and phone calls. Coordinates, executes, and is responsible for the revenue-generating mail and phone campaigns to donors who are nearing or currently achieved lapsed status. Takes incoming donor care phone calls, provides the highest level of customer service in all circumstances, and takes appropriate action to resolve donor issues. Assist in creation, preparation, and execute distribution of donor care correspondence and development materials to meet the specialized needs of donors and the CRD department.