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• Manage a portfolio of e-commerce fulfillment customers. • Build strong customer relationships and understand business requirements. • Monitor KPIs and SLAs and ensure service levels are achieved. • Lead WBRs, MBRs and QBRs. • Coordinate with Operations, Transportation, Inventory, IT and Customer Service teams. • Analyze operational data and provide recommendations. • Support onboarding and implementation of new customers. • Drive continuous improvement initiatives. • Support account growth opportunities. Qualifications & Experience Bachelor's degree in Supply Chain, Logistics, Business Administration or related field. Minimum 3 years of experience in Fulfillment, Warehousing, Logistics or Account Management. Technical Knowledge Order Fulfillment, Inventory Management, WMS, Last Mile Operations, E-commerce Platforms. KPIs Customer Satisfaction, SLA Achievement, Customer Retention, Account Growth, Order Fulfillment Performance and Inventory Accuracy
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