ECS ITIL Process Manager

c. Release Management i. Take the ownership to oversee the day-to-day operations relating to Release Management ii. Ensure Release Requests are assessed properly and effective Risk assessment and review of Release across teams iii. Ensure Release Process compliance, audit process, provide necessary feedback to Service Providers for improvement iv. Forward Plan the release windows and cycles across Service Providers. v. Manage risks and resolve issues that affect release scope, schedule, and quality. vi. Measure and monitor progress to ensure releases are delivered on time and that they meet or exceed expectations vii. Communicate all key project plans, commitments, and changes including requirements, QA (Quality Assurance) plans, schedule, and scope changes viii. Manage relationships and coordinate work between different teams, suppliers at various locations ix. Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews. x. Negotiate, plan, and manage all release activities. xi. Participate in CAB (Change Advisory Board) meetings to discuss release scope and/or roadblocks. xii. Maintain the release schedule for all core services and ensure alignment across teams d. For all process areas i. Maintain in-depth understanding of overall IT (Information Technology) environment of customer as well as services provided by respective service providers with good command over various technology areas from functionality perspective ii. Regularly assess & identify gaps in current process and suggest improvements iii. Prepare/update training material & conduct operational trainings/refreshers whenever required iv. Utilize implemented KPIs/SLAs for regular measurements & reporting