Engineer Cisco Contact Center

Job Summary

The Support Engineer - Cisco plays a crucial role in the Support & Operations team by ensuring the effective development and maintenance of call center solutions. This position focuses on delivering high-quality code, resolving existing issues, and implementing new client requests, all while adhering to time and cost standards.

Key Responsibilities

1. Develop And Implement Support Solutions Using Cisco Call Center Technologies, Ensuring Adherence To Coding Standards And Project Requirements.
2. Maintain And Troubleshoot Existing Call Center Systems, Swiftly Resolving Issues To Minimize Downtime And Enhance User Experience.
3. Collaborate With Clients To Gather Requirements And Develop New Features Or Enhancements For Existing Projects Using Cisco Tools And Technologies.
4. Document Processes, Configurations, And Troubleshooting Steps For Support Operations, Ensuring Clear Communication And Knowledge Sharing Within The Team.

Skill Requirements

1. Basic Understanding Of Cisco Call Center Technologies And Operations.
2. Familiarity With Coding And Scripting Languages Relevant To Support Tasks.
3. Strong Problem-Solving Skills And A Proactive Approach To Issue Resolution.
4. Good Communication Skills To Interact With Clients And Document Processes Effectively.

Other Requirements

1. Optional: Cisco Certified Network Associate (Ccna) Certification