Enterprise Key Account Manager
Mumbai, IndiaRemoteFull-timeMid · 5-8 years
About this role
As a Key Account Manager, you'll take charge of strategic enterprise accounts in GoComet, ensuring high-value client relationships, revenue growth, and exceptional service delivery. This is a customer-facing, quota-carrying role with immense growth potential.
Your Responsibilities
🔹 Client Relationship Management
Act as the primary point of contact for strategic U.S. enterprise clients. Build long-term, trust-based relationships by understanding client needs and ensuring satisfaction.
🔹 Strategic Planning & Account Growth
Develop and execute tailored account strategies to achieve revenue goals. Identify upsell and cross-sell opportunities to maximize client value.
🔹 Customer Success Focus
Drive client retention and satisfaction by ensuring timely communication, issue resolution, and delivering consistent service excellence.
🔹 Revenue Ownership
Meet or exceed quarterly/annual revenue targets through proactive account management and opportunity identification.
🔹 Internal Collaboration
Partner with sales, product, engineering, marketing, and support teams to create a unified approach to customer success and business outcomes.
🔹 Reporting & Analytics
Track account health, generate actionable insights, and report key metrics to stakeholders. Use data to drive strategic account decisions.
🔹 Contract Management
Lead contract renewals and negotiations, ensuring win-win outcomes for clients and GoComet.
🔹 Market & Competitive Insight
Stay ahead of market trends, competitor offerings, and logistics innovations to offer valuable insights to clients.
Who You Are
✔ 5–8 years of experience in enterprise account management, customer success, or sales roles (preferably in SaaS or supply chain/logistics tech)
✔ Proven track record of hitting/exceeding revenue and customer satisfaction goals
✔ Excellent communication, negotiation, and interpersonal skills
✔ Self-starter with the ability to work independently in a remote-first team
✔ Strong analytical skills and a data-driven mindset
✔ U.S. work authorization required
What We Offer
💼 Collaborative, innovative, and growth-focused team culture
🏥 Comprehensive health insurance for employees & family
⏰ Flexible working hours & remote work options
🚀 Opportunity to work on cutting-edge technologies
📚 Professional development and upskilling support
🎉 Regular team-building events, fun activities, and a vibrant workplace
🌍 Join a global team making real-world impact in logistics