Epic Analyst II - Prelude

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Job Summary

The Epic Systems Analyst II is responsible for configuring, documenting, testing, modifying, and maintaining Epic and other technical systems used by Duly Health and Care team members. The Epic Systems Analyst II works with other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record as well as any systems that integrate with Epic through interfaces, APIs, extracts or other means. Epic Systems Analyst II positions actively participate in new system enhancement projects along with managing tickets and maintaining the system. Project work may be independent and or guided by more senior members of the I&T team, depending on complexity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• I&T support and ownership of 2 to 3 Epic modules or related applications / systems
• 60% of time dedicated to daily operational support and quarterly system updates
• 20% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization
• Act as a liaison between I&T and the application user community to identify efficiency and functional issues
• Investigate complex system errors and/or failures and coordinate the resolution of these issues
• Document clinical or operational workflows and the technical tools within the system to enable those workflows
• Work with Epic and downstream systems to establish and support technical connectivity
• Participate in various IT projects as the data and subject matter expert
• Utilize project management skills for planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades.
• Provides on-call support
• Mentor Analyst I roles and outside vendors to learn internal processes and technical concerns

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to support the end-user and technical operations staff as required by providing excellent customer service
• Skill in collecting and analyzing complex data
• Knowledge of healthcare processes and application system coordination
• Knowledge of or willingness to explore SQL, HL7, X12, or other healthcare languages / standards
• Strong analytical, organizational, and problem solving skills for process development and problem resolution
• Ability to process information logically
• Ability to effectively escalate concerns or problems to leadership
• Strong communication skills and the ability to interact with all levels of the organization

Requirements:

• Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.
• Epic Certification Prelude
• At least 2 years, with 4 or more preferred of related technical experience to include implementation, support or hands on end user experience with Epic and / or ancillary systems
• Experience with process improvements

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $67,000 - $101,000, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.