Escalation Team Leader
Metro Manila, PhilippinesHybridFull-timeMid · 2-5 years₹45,000 – ₹50,000/moH1B likely
About this role
The Escalation Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.