Are you ready to be part of Amazon’s most ambitious delivery expansion in Europe?
We’re scaling our same-day delivery network across the EU and we need the right people to help us run it successfully. As the network grows, protecting customer promise around the clock becomes critical. That’s where you come in.
As EU Speed Initiative Manager in Central Operations, you will own the operational improvements across the entire same-day delivery network. You will lead the team to identify and resolve operational exceptions before they impact customers, and act as the single point of accountability for new initiatives. You will manage and launch new initiatives, improve current operations, and work closely with site operators and cross-functional stakeholders to protect on-time delivery and customer experience performance.
We’re looking for individuals who can collaborate effectively with diverse teams, make informed decisions in ambiguous situations, and take ownership of outcomes. You’ll be part of a team that is building the operational backbone for Amazon’s next-generation delivery network, partnering across EU markets every single shift.
Key job responsibilities
Business Reviews & Performance Management
• Lead and facilitate daily, weekly, and monthly business reviews across the EU same-day delivery network, driving accountability and action on key performance metrics
• Design and implement business review mechanisms that enable data-driven decision making and rapid issue resolution
• Deep dive on performance trends, identify root causes of defects, and drive corrective action plans across the network
• Create and maintain performance dashboards and reporting mechanisms that provide visibility into operational health
Process Design & Standard Work
• Define and document standard operating procedures for shift handovers, ensuring seamless continuity of operations across time zones and shifts
• Develop scalable standard work that enables consistent execution across multiple stores and markets
• Create playbooks and operational guides for common scenarios, exceptions, and escalations
• Design and implement quality control mechanisms to ensure adherence to standard work
Communication & Stakeholder Management
• Build and optimise communication mechanisms between Central Operations, stores, delivery partners, and cross-functional teams
• Establish clear escalation paths and communication protocols for operational issues
• Facilitate information flow across shifts, ensuring critical context is preserved during handovers
• Partner with operations teams, delivery partners, and stakeholders to align on priorities and resolve systemic issues
• Act as an escalation point for complex operational challenges requiring cross-functional coordination
Data Analysis & Insights
• Analyse large, complex datasets to identify trends, risks, and opportunities for improvement
• Use data to inform operational decisions, capacity planning, and resource allocation
• Maintain and report up-to-date and accurate statistics, management reports, and analysis
• Translate data insights into actionable recommendations for leadership and operational teams
A day in the life
You will balance leading business reviews with designing operational improvements and supporting new initiatives. Your day may include facilitating a network-wide daily business review, deep diving on delivery performance trends, partnering with site operators on process gaps, and analysing data to inform capacity decisions. You will continuously evaluate opportunities to improve delivery speed, quality, and cost while contributing to the long-term strategy of EU speed operations.
About the team
Central Operations is a new approach within Amazon Logistics to define a scalable solution to run the increasingly complex and growing last-mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way Amazon Logistics executes forecasting, route planning, demand scheduling, and last-mile delivery.
We are looking for an Operations Manager with a track record of operational excellence to drive scalability, ensuring strong processes and culture are developed. This person will lead a team that operates in areas of the business with a high degree of ambiguity that require thought leadership. The role will provide opportunities to think big, develop original ideas, and partner with Planning, Transportation, Last Mile Technology, Operations, and business expansion teams to develop a strategic approach to scale Central Operations.
Basic Qualifications
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent
- Master's degree or equivalent in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science or related field, or experience with SQL
- Experience making business recommendations and influencing stakeholders
- Experience in building financial and operational reports/data sets that inform business decision-making, or experience communicating results to senior leadership
- Experience reading and writing procedures, technical documents, and engineering drawings, or experience developing MOPs and SWMS for planned works
Preferred Qualifications
- Bachelor's degree or above in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
- Experience in Logistics, Distribution or Fulfillment processes
- Knowledge of BI analytics, reporting or visualization tools like Tableau, AWS QuickSight, Cognos or other third-party tools
- Experience leading organizational change initiatives across multiple locations
- Experience in capacity planning, operations planning, business analysis or similar
- Speak, write, and read fluently in English at C1 level or above
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https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
