About this role
Language: English/ Hindi/ Tamil • Contact customers with overdue payments through phone calls, emails, and letters to negotiate payment plans and arrange for debt repayment. • Investigate and analyse customers' financial situations to determine their ability to pay and propose suitable repayment options. • Document all collection activities accurately and maintain detailed records of interactions with customers. • Follow up on promised payments and ensure compliance with agreed-upon repayment plans. • Handle escalated customer inquiries and complaints with a focus on resolving issues promptly and professionally. • Coordinate with internal departments, including legal and finance, to escalate unresolved issues and recommend further actions as necessary. • Comply with all legal requirements and company policies related to debt collection practices. • Achieve monthly and quarterly collection targets set by management. • Provide regular reports and updates on collection activities, outstanding debts, and customer interactions. • Continuously update knowledge of industry trends, regulations, and best practices in debt collection.
BFSI
