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Jobs / Customer Service Representative in United States of America
1 month ago
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EX
EXL·1 month ago
1 month ago

Experienced Inbound Customer Care Reps - Financial Industry

United StatesOn-siteMid · 2-5 years

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About this role

Inbound Customer Care Rep - Financial Services
Location: Onsite, Hartford, CT 
Shifts:  8 hour shifts Monday - Friday with shifts varying between 8AM EST - 6PM EST

  • Hourly Rate - $19/hr - $24/hr depending upon experience
  • Start date if hired: 9/14/2026

 

Note: The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

  • P4P: performance rated bonuses paid out on a quarterly basis
  • Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays and 8 company holidays, volunteer time-off
  • Other PTO: Jury duty, bereavement leave, military leave etc. as applicable per State regulations.
  • Benefits: Elected benefits such Medical (along with subsidized gym memberships), dental, vision insurance, Legal, identify theft, critical illness, pet insurance offered at competitive premiums. Basic life Insurance, Short Term and Long term disability and employee assistance program including mental health support, online yoga access at NO COST to the employee. 
  • 401k match: up to 3% annually.

 

EXL offers a positive and supportive work environment, comprehensive benefits, and career progression opportunities that make it more than just a job. It’s a place where you continuously learn, build new skills, and explore different career paths – giving you the opportunity to shape and control your own professional journey. 

Beyond career growth, EXL fosters a culture where work engagements are encouraged, volunteer opportunities allow you to give back to the community, and inclusion and belonging are truly valued. Through meaningful reward and recognition programs, leadership connects, and regular town halls, employees feel heard, appreciated, and connected to the broader vision of the organization.

H1B sponsor likely
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