F&B Assistant Manager, Restaurant Sales
About this role
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Events and Sales
Identify new target accounts by prospecting both internal and external stakeholders.
Build sustainable and effective relationships with existing stakeholders, as well as new prospects. This includes the IRs’ concierge, Sales, MICE and external corporate groups, travel organizations, etc.
Meet with potential clients, understand their requirements, and work closely with restaurant teams to deliver and execute the event.
Proactive in recommendations and suggestions to deliver a win-win situation for client and the restaurants executing the event.
Prepares all special event contracts, charges the necessary deposits, and ensures deposits and payments are received by the required deadlines, in accordance with Finance and Compliance’s teams’ SOPs.
Develops a thorough understanding of the special event capabilities of all venues, including all SMM requirements.
Attending all BEO meetings to go over event details and guests’ expectations.
Evaluates guests’ complaints and responds promptly and appropriately.
Follows up with each client after the event has taken place to obtain feedback –then documents comments for all future events.
Prepare, and analyse all events’ success and post-mortem reports for F&B senior management team.
To attend meetings in the absence of manager on weekly updates to senior management team on tentative and definite business in various restaurants, and have the information organized in a succinct manner.
Restaurant Reservations System
Overall lead and in-charge for managing the restaurant reservation systems for owned outlets.
Work closely with the various stakeholders such as the call centre team and restaurant host team on any synchronization required for reservations. Be the main conduit for all communication between various teams.
Work closely with restaurant management team to support their reservation process and maximize their bookings.
Job Requirements
Education & Certification
- Diploma/Degree in hospitality or related field preferred
Experience
- Proven experience as a sales manager, with minimum 2 years of experience
Other Prerequisites
- Knowledge of KPIs and marketing techniques for sales management
- Outstanding communication and negotiation skills
- Excellent organizational skills, with a knack for problem solving
- Team oriented approach to management with a mindset of open communications
- Capable of building and managing relationships with multiple departments as well as key customers
- Proficient in English; proficiency in additional languages is an advantage
- Administration knowledge of F&B operations, proficient in Microsoft Office programs.
- Flexible with working hours and able to support events and operational needs as required by the business
- Able to perform under pressure.
- Maintains-groomed, professional appearance
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.