Company Description
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Job Description
- Greet guests with genuine warmth and enthusiasm, seating them promptly and providing menus with detailed recommendations
- Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams
- Deliver orders efficiently and professionally, maintaining awareness of table needs and proactively offering assistance
- Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience
- Clear tables promptly and reset them to our service standards, maintaining an organized and clean dining area at all times
- Process payments accurately using our point-of-sale system, handling cash and card transactions with integrity and attention to detail
- Collaborate seamlessly with kitchen, bar, and housekeeping staff to ensure smooth operations and exceptional service delivery
- Anticipate guest needs before they're expressed, addressing concerns with empathy and finding creative solutions to any issues that arise
Qualifications
- Proven experience in a waiter, server, or similar food service role in a professional dining environment (preferred)
- Exceptional customer service skills with a genuine passion for hospitality and creating positive guest interactions
- Strong organizational abilities with the capacity to manage multiple tables and prioritize tasks efficiently in a fast-paced setting
- Demonstrated ability to work collaboratively with diverse team members, supporting colleagues and contributing to a positive workplace culture
- Capability to stand for extended periods, move quickly, and carry items safely throughout your shift
- Flexibility to work varied schedules, including evenings, weekends, and holidays as required by business needs
