FBS Customer Care Representative

🌟 Join a New Project with One of the Largest Insurance Groups in the World 

✨Position: Customer Service Representative  
📍 On-site | Monday to Friday | 💼 Full-time (Full Availability)

🚀 About the Opportunity 

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. 

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. 

Key Responsibilities

💼 What You’ll Do 

• Handle customer inquiries about insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism 
• Explain policy details and make decisions within defined guidelines
• Document interactions and escalate unresolved cases when needed 
• Collaborate closely with Claims, Underwriting, and Policy Support teams
• Identify trends and suggest process improvements 
• Stay up to date on compliance, legal requirements, and product updates 

Requirements

🎯 What We’re Looking For 

• High school diploma completed
• Advanced English level
• Experience in Customer Service and/or Call Center
• Strong communication skills and customer focus
• Availability to work on-site

Benefits

🎁 What We Offer 

We believe in rewarding great work and investing in our people. Additional to law benefits, you’ll enjoy: 

• Competitive salary and annual performance-based bonus
• Grocery & Restaurant Vouchers
• Individual Major Medical Insurance
• Individual life Insurance
• Career development and continuous training 
• A collaborative, inclusive culture within a globally respected organization 
• And other benefits

🌱 Why Join Us? 

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.