About this role
At GBH, we don’t just do tech—we live it, breathe it, and build it with purpose. We’re the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart. We’re Geared for Impact. Built for Belonging. And always ready for what’s next. Role Overview The Field Network Support Technician role is responsible for meeting our customers’ expectations by providing expert, ethical, and reliable technical assistance. This position can work independently to resolve technical support and network-related cases, as well as tasks assigned within projects. You will be responsible to: Resolve assigned issues (tickets). Review assigned cases and performed daily follow-ups. Be proactive with assigned cases and operational improvements. Clearly document cases from assignment through closure. Keep stakeholders informed about assigned cases. Support other team members with their cases. Continuously train on topics related to the role or as required and contribute knowledge to the team. Physical & Manual Responsibilities Infrastructure: Comfortable using ladders to install or replace Access Points (APs) and other network hardware. Cabling: Hands-on work including pulling cables through conduits and professional RJ45 (Cat6) crimping. Peripherals: Physical setup and network configuration of printers and other local hardware. Meet the team you will work with: We’re a team that empowers people. Instead of rules, we have three company values to let you do what you do best. You’re free to be passionate, innovative, collaborative, live a life of integrity, care for those you work with, and delight our customers. On this team you´ll work with a group of talented professionals such as Lisanny Blandino. Requirements Current student in Networking / IT (ideally ITLA) who has completed at least one term/quarter. Network Technician or Technologist (preferred). CCNA is preferred. 2 years of experience providing some form of technical support. Experience working with networks. Experience working with printers, antivirus solutions, servers, etc. Collaboration & VoIP: Proficiency with VoIP platforms (e.g., Grandstream, Isabel) and modern collaboration tools such as Jira and Microsoft Teams. Advanced knowledge of Windows Operating Systems. Intermediate networking knowledge. Proficiency with MS Office tools (Word, Excel, PowerPoint, Outlook). Benefits Why Join GBH? Our Culture: A friendly, fast-paced, and inclusive environment.We rely on an open and empathetic culture that constantly promotes the growth of our team. Learning & Development: We do our best to set the best baselines to accelerate your career. Benefits & Rewards: We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies. What Happens once you apply? Once you have completed your application, we will review your profile and you will hear from us in a period of 5 to 10 days maximum. Equal Opportunity: The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, or language. Know anyone perfect for this role? Refer a friend here. Terms of recruitment Indefinite employment contract Rotational work schedule Working days from Monday to Saturday (44 hours a week), occasional Sundays as part of the rotation Complementary health insurance Mobility: This is an on-site role at a client location
