Field Service Technician - Site Lead

🌟 Be a Part of Something Bigger! 🌟

At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.

We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over eighty-five countries and has 1,000 employees worldwide.
We are searching for Field Service Technician -Site Lead in San Diego, CA to join our team and play a key role in driving our vision forward.

As a Field Service Site Lead, you'll play a critical role in ensuring our customers receive world-class service while leading a team of skilled technicians dedicated to excellence. This is more than a supervisory role. It's an opportunity to influence site performance, shape team culture, drive continuous improvement, and serve as a trusted partner to customers.

We're seeking a motivated leader who combines technical expertise, operational savvy, and a customer-first mindset. You'll have the opportunity to mentor and develop talent, improve service delivery processes, and contribute to the growth of a dynamic and growing organization.
If you're ready to take ownership, lead with purpose, and help shape the future of field service operations, this role is for you.  

Hours: Monday-Friday 2:00pm- 8:00pm
Hourly Rate: $39.00 - $45.00

In this role, you will

• Site Leadership: Lead and manage the field service team at the designated site, including technicians and support staff. Foster a positive and collaborative work environment, promoting teamwork and a customer-centric culture. Set clear expectations for performance and conduct regular performance evaluations.
• Field Service Operations: Coordinate and schedule field service visits to meet customer requirements and service level agreements. Oversee the resolution of complex technical issues, ensuring timely and effective problem-solving. Ensure that all field service activities are carried out efficiently and according to company standards.
• Technician Scheduling: Optimize technician routes and allocate resources efficiently. Communicate work schedules and assignments to field technicians.
• Customer Relationship Management: Build and maintain strong relationships with key customers at the site. Serve as the primary point of contact for escalated customer issues and concerns. Collaborate with the sales team to identify additional service opportunities and customer needs.
• Quality Assurance: Implement and enforce quality assurance procedures to maintain consistent and high-quality service delivery. Conduct regular inspections and audits of field service work to ensure compliance with company standards. Drive continuous improvement efforts to enhance service efficiency and effectiveness.
• Inventory Management: Manage and oversee the inventory of spare parts and equipment required for field service operations. Coordinate replenishment and procurement of necessary supplies to ensure uninterrupted service.
• Reporting and Documentation: Maintain accurate records of field service activities, including service reports, customer feedback, and equipment status. Generate regular reports on service performance and key performance indicators (KPIs) for site management.
• Other duties as assigned.

Education: High school diploma or equivalent required; Bachelor’s degree preferred.

Position Requirements:

• Minimum 2-5+ year of proven experience in a field services technician role.
• 2-5+ proven years of experience in a leadership or supervisory role managing a team of Field Services Technicians.
• Proven experience leading & mentoring a team of field service technicians.

Technical & Analytical Requirements:  

• Proficiency with Microsoft Office applications is required, including but not limited to: Outlook, Teams, Word, Excel, and PowerPoint.
• Proficiency in using service management software and tools.
• CRM experience required.
• Salesforce highly preferred.

Other Requirements:

• Clean DMV record and valid driver’s license.
• OSHA training preferred.
• Ability to exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems.
• Ability to accurately read, analyze, interpret, and apply management and corporate direction using general business concepts and methodologies.
• Goal-oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.

 

Physical Demands

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Maximum unassisted lift is up to 50 lbs. Average lift less than 20 lbs.
• The job is performed under variable working conditions, including interior, temperature-regulated locations and exterior locations subject to inclement weather.
• Compliance with company attendance standards.
• The noise level in the work environment is usually moderate.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.