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Jobs / Customer Support Operations Analyst in United States of America
15 days ago
Herbertsmithfreehills·15 days ago
15 days ago

Financial Systems Support Analyst

New York, United States of AmericaMid · 2-5 years

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About this role

The Opportunity

Position Overview:

The Financial Systems Analyst role will be responsible for providing technical and functional support for the firm’s Aderant financial systems and related applications, including but not limited to time entry, cost recovery, and financial reporting.  The role involves troubleshooting issues, ensuring system stability, performing routine maintenance, and developing and executing ad hoc SQL queries.

Key Responsibilities:

System Support and Maintenance:

  • Provide daily technical and functional support for Aderant financial system and associated systems.
  • Escalate complex issues to senior analysts or vendor as needed.
  • Document issues, resolutions, and support procedures.

User Support:

  • Assist users with system navigation, functionality, and troubleshooting.
  • Respond to user inquiries and issues in a timely and professional manner

Data Management:

  • Ensure data integrity and accuracy within the Aderant system and associated systems.
  • Develop and execute ad hoc SQL queries for data analysis and reporting.
  • Detect and correct cost recovery upload errors.

Reporting:

  • Run standard SSRS reports and assist with ad hoc reporting requests.
  • Develop and maintain SQL queries, SSRS reports, dashboards, and Power BI reports.
  • Analyze financial data to support business decisions.
  • Create ad hoc reports for Business Finance group.

Required Qualifications

  • A degree-level qualification in computing.
  • 3+ years of experience supporting Aderant Expert or other professional services practice management software; experience in the legal industry is a plus.
  • Experience with SSRS and/or Power BI.
  • Experience supporting financial system integrations and API.
  • Strong analytical and troubleshooting skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience with Aderant Framework or other legal financial systems.
  • Knowledge of Chrome River, Intapp Time, Legal360 or similar legal applications.
  • Experience supporting large, multi-office law firms.

Compensation: Exact compensation may vary based on skills and experience and salary range is $120,000 - $150,000

.

Pay Range

Team

Information Technology

Working Pattern

Full time

Location

New York

Contract type

Fixed Term Contract

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.

Herbert Smith Freehills Kramer is an equal opportunity employer. The firm is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. The firm does not discriminate on the basis of race, color, creed, religion, sex, national origin, veteran status, mental or physical handicap or disability, age, citizenship status, alienage, ancestry, marital status, sexual orientation, gender identity, or expression or any other criteria prohibited under applicable federal, state or local law.

H1B sponsor likely
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