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This is the first dedicated Customer Growth and Operations hire at an early-stage B2B AI SaaS company, working directly with the founding team. You'll own the full customer lifecycle for a growing portfolio of enterprise clients and build the operational foundation that will scale the business from dozens to thousands of accounts.
Onboard and manage relationships across a portfolio of 40+ B2B clients, serving as their primary point of contact.
Design and implement scalable customer success playbooks, health frameworks, and onboarding processes from scratch.
Build an AI-native operating system to manage and scale client operations as the customer base grows.
Translate complex AI workflows into clear, credible narratives for both technical and non-technical stakeholders.
Define and track ROI metrics and customer health indicators to drive retention and expansion.
Collaborate cross-functionally with product and engineering, including writing structured bug reports and feature requests grounded in customer feedback.
Hands-on experience owning customer relationships in a B2B context — Customer Success, Account Management, Consulting, or a high-ownership GTM role at a startup.
Demonstrated ability to build structure from scratch: a playbook, a process, or a team.
Structured, analytical mindset with a track record of delivering complex, multi-stakeholder projects.
Comfortable explaining AI-powered workflows simply and credibly to varied audiences.
Experience defining ROI metrics or customer health frameworks, or strong enough product sense to scope and communicate technical issues clearly.
Fluency in both German and English is required.
Background from a management consultancy, professional services firm, or a growth-stage B2B software company is a plus.
Base salary of €70,000 – €110,000 annually, depending on experience. Equity participation via VSOP (0.25–0.75%) based on profile strength. Visa sponsorship is not available.
On-site in Munich, Germany.
