Sign up free to see how well your resume matches this role.
About this role
The Hampton Inn Shawnee is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time opportunity with shifts times of 3 PM to 11 PM with weekend availability a must. The salary range for this position is $15.00 - $17.00 per hour based on previous work experience. Access to employee travel, 401k, and insurance.
Job Summary: The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs/requests yet also balancing the interest of the hotel. The Front Desk Agent will maintain the hotel standards set forth by Hilton by coordinating with other departments as necessary to fulfill the high expectations of our guests and patrons.
Responsibilities:
Check guests in and out of the hotel - make future reservations when necessary
Post and rebate room, tax, and other miscellaneous charges to guest accounts
Able to handle hotel phone system, transfer calls, and take messages for guests andhotel staff
Place, modify, and cancel guest reservations, inputting same into computer while noting any special requests
Maintain daily an accurate inventory of available rooms
Coordinate with other departments to fulfill special guest requests
Communicate hotel facilities and services to guests at check-in
Must be able to provide information regarding local area facilities for guests
Provide information regarding the Brand Rewards program
Responsible for maintaining hotel key security system
Administer guest safe deposit boxes
Maintain cleanliness and orderliness of front desk and lobby area
Know how to properly handle wake-up calls
Open and close shifts - make accurate cash drops
Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds
Distribute mail to guest boxes as well as to hotel staff.
Maintain an inventory of special guest service items such as roll-aways, cribs, etc.
Track status of rooms used for site tours or out-of-order for maintenance
