Front Desk Executive
Jaipur, IndiaFull-timeEntry · 1-3 years
About this role
Job Title: Front Desk Executive (Female)
Location: Jaipur
Experience: 1–3 Years
Employment Type: Full-time
About Toprankers
Toprankers is one of India's leading EdTech companies, focused on helping students prepare for careers beyond engineering and medicine. Through innovative learning solutions, expert mentorship, and a strong offline and online presence, we empower students to achieve success in competitive entrance examinations and higher education.
Role Overview
We are looking for a professional, well-groomed, and customer-focused Front Desk Executive to be the first point of contact for students, parents, visitors, and other stakeholders visiting our Jaipur centre. The ideal candidate should possess excellent communication skills, a pleasant personality, and the ability to manage front office operations efficiently while ensuring a positive visitor experience.
Key Responsibilities
- Welcome and assist students, parents, visitors, and vendors courteously and professionally.
- Manage the front desk and maintain a warm, organised, and professional reception area.
- Handle incoming phone calls, emails, and walk-in inquiries, directing them to the appropriate departments.
- Maintain visitor records and ensure proper entry and exit procedures.
- Coordinate appointments and meetings with counsellors and centre staff.
- Support the counselling and admissions team by managing student inquiries and scheduling appointments.
- Maintain student records, documents, and basic administrative data.
- Assist in managing courier services, office supplies, and day-to-day administrative activities.
- Coordinate with internal teams to ensure smooth centre operations.
- Address basic customer queries and escalate concerns when required.
Required Skills & Qualifications
- Graduate in any discipline.
- 1–3 years of experience in Front Office, Reception, Customer Service, or Administration.
- Excellent verbal and written communication skills in English and Hindi.
- Pleasant personality with strong interpersonal skills.
- Good organisational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Professional appearance and customer-centric approach.
- Ability to work in a fast-paced environment.
Preferred Qualifications
- Prior experience in the Education or EdTech sector will be an added advantage.
- Experience in handling student or parent interactions is preferred.
Why Join Toprankers?
- Opportunity to work with one of India's fastest-growing EdTech companies.
- Collaborative and growth-oriented work environment.
- Learning and career development opportunities.
- Exposure to student engagement, admissions, and centre operations.
Note: This position is open to female candidates only, considering the front office staffing requirement for the centre.