Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Hamilton Hotel Partners Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• £37,850 per annum
• Permanent, full-time contract (40hrs per week)

• Worldwide employee discounts at Marriott Hotels;
• Hotel discounts across all Axiom Hospitality hotels ‐ colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

• As a Front Office Manager, you will be running the reception department. You will manage, coach and train the team to provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.
• You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing ith all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.
• You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

• Managing the full guest experience from the moment of booking through to post-stay – ensuring each and every guest receives a great experience, defined by our values and mission statement;
• Directly managing the Front Desk Team in delivering the Front of House strategy and targets;
• Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance;
• Establishing opportunities for improving operations consistently;
• Address guests' service needs in a professional, positive, and timely manner;
• Comply with quality assurance expectations and standards;
• Setting a clear example for all staff members with regard to personal presentation and positive attitude;
• Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;
• Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.

Worldwide employee discounts at Marriott Hotels; Hotel discounts across all Axiom Hospitality hotels ‐ colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

This company is an equal opportunity employer.

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