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C. H. Robinson is seeking a Gateway Agent to join our Global Forwarding division. In this position, you will be responsible for managing and operating the shipment lifecycle for their assigned consolidations. You will consist of preparation, distribution, and maintenance of all documents for various geographical regions.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Initiate, prepare, process and assemble all required documentation for air, LCL or FCL shipments
Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/coordinate tasks on the shipments to meet all SOP requirements, including submission of SLI’s to carriers, ocean export bills of lading, updates on shipments, processing pre-alerts, tracking of shipments, invoicing, etc.
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Ensure a high-level of data integrity on the master level of a consolidation, including routing, eManifest status, master level INCOterms and documents
Facilitate Relationships:
Communicate clearly both internally and externally, timely and effectively with overseas offices, agents, customers and outside vendors to ensure a smooth flow of the shipment
Promote a positive working relationship for all team members
Other Activities:
Work according to CHR, local and global laws, regulations and procedures
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required:
High school diploma or GED
Minimum 2-3 years of Global Forwarding experience
Proficient in Microsoft Office Suite of programs
Preferred:
Associate or bachelor’s degree from an accredited college or university in a related field
2-4 years of gateway or shipment consolidations experience
Excellent communication, prioritization, and multi-tasking skills
Excellent customer service skills and follow up to be utilized with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.
