General Clerk - Information Desk
About this role
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
General Clerk - Information Desk
Location
Akron
Facility
Akron General Medical Center
Department
Main Lobby Information Desk-Cleveland Clinic Akron General
Job Code
AK9927
Shift
Day/Evening/Night/Weekend
Schedule
9:30am-5:30pm/1:00pm-6:00pm
Job Summary
USW Bid Period: 07/30/26 - 08/04/26
Job Details
Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create steppingstones toward a rewarding career with one of the world's most respected healthcare organizations.
As Information Desk General Clerk, you will greet guests, provide requested information, offer directions and perform various other supportive duties such as answering incoming calls and pager requests. In many cases, you are the first person patients see when entering the hospital, offering you the chance to start their experience off on a positive trajectory. Not only can you help ensure they have a wonderful visit but also leave a lasting impression of Cleveland Clinic. Additionally, this position allows you to further your customer service skills, meet new people and explore numerous professional development opportunities.
A caregiver in this position works Monday and Tuesday from 9:30AM – 5:30PM and every other weekend from 1:00PM – 6:00PM.
A caregiver who excels in this role will:
Acknowledge and greet guests with a smile and provide appropriate information.
Maintain cleanliness of main lobby area, policing for debris and disarray of furniture.
Utilize computer systems to obtain information regarding physicians, departments, meeting locations and patient information.
Verify test schedule through Centralized Scheduling, as needed.
Dispatch transportation for patient discharges and admissions, meeting goal of 15 minutes or less point to point.
Provide directional information to guests and/or provide escort services as needed.
Answer phones with a pleasant, professional demeanor and provide appropriate information.
Assist in the scanning of patient wrist bands for patient discharges.
Train and work closely with volunteer staff and perform duties of information desk personnel.
Minimum qualifications for the ideal future caregiver include:
High School Diploma/GED
Experience working with public and customer interactions, providing clear information and resolving customer/guest concerns
Basic computer skills
Strong communication skills
Preferred qualifications for the ideal future caregiver include:
One year of employment at Akron General Medical Center
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.