General Manager

Job Title: General Manager Location: Nairobi Eligibility: Open to Kenyan nationals only. Our client, a leading regional service organization, is seeking a dynamic and commercially driven General Manager to oversee operations and drive business growth across multiple markets. The ideal candidate is an accomplished leader with strong commercial orientation, a deep understanding of service delivery, and a proven record of managing full P&L responsibility for at least five years. Experience managing operations across different countries will be a significant advantage. Key Responsibilities: • Lead commercial strategy and execution to drive sustainable growth. • Oversee operational performance and ensure consistent service excellence. • Manage financial performance, including budgeting, forecasting, and profitability. • Standardize processes and enhance operational efficiency across markets. • Support regional expansion and manage business units in different countries. • Provide strong leadership to functional teams and drive a culture of accountability. Requirements Qualifications & Experience: • Bachelor’s degree in Business or related field; an MBA is an added advantage. • Minimum 8 years’ professional experience, including at least 5 years in a senior leadership role with P&L responsibility, within HR consultancy, insurance, security, or other service-oriented industries. • Strong track record in commercial management and service operations. • Experience working in multi-country environments is highly desirable. • Excellent leadership, communication, and execution skills. Key Competencies • Commercial acumen and business-growth orientation • Strong analytical and financial management skills • Operational excellence and process discipline • Ability to lead through influence and empower teams • High-level communication and stakeholder management • Strategic thinker with an execution mindset