General Manager - Multi-Unit Operations Aruba
About this role
About the organization
Our client is the local operating partner of an internationally recognized quick-service restaurant (QSR) brand, active in multiple markets and operating according to the operational, quality, and brand standards of a leading global franchise system. The organization is expanding its restaurant network and is looking for an experienced General Manager to lead this growth.
About the role
As General Manager, you carry strategic, operational, financial, and people leadership across multiple restaurant locations and markets. You are the senior operational leader in the region: accountable for sustainable business performance, consistent brand execution, and building high-performing teams that deliver an excellent guest experience every day.
This is a hands-on, highly visible leadership role. You move comfortably between strategic market planning and daily operational execution, and you are not afraid to be present on the floor.
You will also play a leading role in establishing and expanding new markets: market entry strategy, legal entity setup, regulatory compliance, site selection, lease negotiations, financial infrastructure, recruitment, and the successful launch of new restaurant operations.
Key responsibilities
Market leadership & strategy
Lead overall performance across multiple restaurant locations and markets
Develop and execute market business plans aligned with growth objectives
Identify expansion opportunities and support new store openings and remodels
Lead market entry and expansion: legal setup, compliance, site selection, and launch
Operational excellence
Ensure flawless execution of daily restaurant operations: food quality, service, speed, cleanliness, and hospitality
Monitor and improve KPIs: sales growth, labor and food costs, productivity, guest satisfaction, profit margins
Conduct restaurant audits and implement corrective action plans
Financial management
Own full market P&L accountability
Develop annual budgets and financial forecasts
Control costs and drive profitability
People leadership & talent development
Recruit, coach, and develop restaurant leadership teams (Area Coaches, Restaurant General Managers)
Build a strong succession pipeline
Foster a culture of accountability, engagement, and recognition
Guest experience & brand standards
Champion an exceptional guest experience across all locations
Protect and strengthen the brand's reputation in the market
Compliance, safety & risk management
Ensure compliance with food safety, health & sanitation, labor law, and company policy
Maintain audit readiness across all restaurants
What you bring
Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred)
7–10+ years of leadership experience in QSR, hospitality, or multi-unit retail operations
Proven track record managing multiple restaurant locations across several markets
Strong P&L ownership and financial acumen
Experience within franchised or corporate restaurant systems; experience with an international QSR brand is strongly preferred
A hands-on, energetic leadership style combined with strategic thinking
Strong communication skills and the ability to lead through influence across HR, Finance, Supply Chain, Marketing, and Operations
Willingness to travel frequently between locations, including regionally, and to work a flexible schedule
What we offer
A senior leadership role with genuine ownership and impact
A competitive executive compensation package with performance-based bonus
Vehicle allowance / travel reimbursement
Health and insurance benefits
Leadership development and training opportunities within an international brand system
The opportunity to help build and shape new markets from the ground up
This vacancy is managed exclusively by Werken in Suriname on behalf of our client. For more information or to apply in confidence, please contact us.