German Speaking Travel Support Advisor - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class career opportunities across Europe. We take pride in facilitating life-changing professional transitions, specializing in the most sought-after German-speaking jobs for candidates looking to elevate their careers in vibrant international hubs.

Job Overview

We are currently seeking a motivated professional for a German Speaking Travel Support Advisor position in Bulgaria. This role is perfect for a customer-focused individual who is passionate about the tourism industry and eager to deliver exceptional service while enjoying a complete relocation experience to one of Europe's most dynamic cities.

Key Responsibilities

• Deliver premium support to German-speaking travelers regarding booking inquiries, reservation changes, and itinerary management.
• Expertly handle travel-related queries via phone, email, and live chat to ensure seamless customer experiences.
• Collaborate with global travel partners to troubleshoot booking issues and provide real-time solutions for international clients.
• Maintain a high level of product knowledge within the fast-paced travel industry to provide accurate advice and recommendations.
• Process travel refunds, cancellations, and rebooking requests with precision and empathy.
• Represent the brand with professionalism, ensuring high satisfaction scores in a travel support environment.
• Contribute to team goals by achieving performance KPIs linked to quality service and efficient ticket resolution.

Requirements

• Native or fluent German (spoken and written) is absolutely essential for this role.
• Previous experience in travel or customer service is highly preferred.
• Excellent communication skills and a passion for global travel.
• Comfortable navigating digital booking platforms and CRM software.
• Valid EU passport or right to work in Bulgaria.
• A proactive attitude towards relocating for the German Speaking Travel Support Advisor position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the travel sector.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Attractive Monthly Performance Bonus based on your dedication and results.
• Opportunities for career growth and professional development within our global network.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm, modern city life, and a pleasantly temperate climate. Bulgaria is rapidly becoming a favorite destination for international professionals who value a high quality of life at a lower cost of living, with Sofia serving as a vibrant cultural center filled with cafes, museums, and a thriving nightlife scene.

Beyond the professional benefits, living in Bulgaria grants you easy access to both stunning mountain ranges and the picturesque Black Sea coast. By accepting our German Speaking Travel Support Advisor position in Bulgaria, you are choosing an adventure that offers incredible culinary experiences, warm hospitality, and a welcoming community. Discover why so many professionals are choosing Bulgaria as their next big life step.

How to Apply

If you are ready to launch your career in the travel industry and embrace a new life in Europe, we invite you to take the next step. Click "Apply Now" to submit your application to the team at Mercier Consultancy Group, and let us help you start your journey today. We look forward to hearing from you!