Global Account Support - Axelent Benelux
About this role
At Axelent Benelux, we work every day to create safe working environments. With our solutions in machine safety and impact protection, we support customers worldwide.
To further support our growth, we are looking for a Global Account Support who will play a key role in supporting our international customers.
Your role
As Global Account Support, you will act as the link between our international customers, sales and internal organisation.
You will ensure that everything runs smoothly behind the scenes, so that our Global Account Managers can focus on building strategic relationships.
Your responsibilities
- Supporting the Global Account Manager in their day-to-day operations
- Preparing and following up on quotations
- Acting as the first point of contact for global clients regarding operational queries
- Ensuring data accuracy and maintaining records in CRM (Salesforce) and ERP
- Working closely with:
o Sales
o Customer Support
o Logistics and installation
- Proactively contributing ideas to optimise processes and the customer experience
Your profile
- You work in a structured and meticulous manner
- You have a strong administrative and commercial acumen
- You have excellent communication skills and are customer-focused
- You speak fluent Dutch and English (French is an advantage)
- You can work independently, but are also a true team player
- You are able to cope with pressure and maintain an overview in a dynamic environment
- Technical aptitude is important – a technical background (e.g. draughting, engineering, CAD) is a strong plus
- Experience in an international context is a plus
What we expect
At Axelent, we set the bar high:
Following a thorough induction, we expect you to:
- Have a thorough understanding of our products and how we operate
- Be able to manage cases independently from start to finish
- Proactively identify and resolve issues
- Contribute ideas on how we can work better and more efficiently as an organisation
What we offer
- A key role within a growing international organisation
- Strong support and training (onboarding programme)
- Work in a team with a clear “One Axelent” mindset
- A competitive salary with fringe benefits
- Career progression opportunities within sales, project management or operations
Interested?
Send us your CV and motivational letter and become part of a team that makes a difference every day in safety and quality.