Global Customer Contact Trainer

As a Global Customer Contact Trainer for Belmond, you are part of a global team responsible for developing the knowledge, skills and confidence of our Customer Contact colleagues, ensuring they deliver exceptional experiences that reflect Belmond's legendary standards. In this role, you will lead engaging training programmes, support the onboarding and development of Travel Advisors, and help drive continuous improvement across our global contact centre network. Based in our London office and reporting to the Director of Customer Contact Support, this is an exciting opportunity for a dynamic individual with a passion for learning and development, coaching, communication and operational excellence. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Delivering engaging virtual and in-person training programmes for new and existing Customer Contact colleagues across the global network.

• Supporting the onboarding journey for new hires, ensuring colleagues have the knowledge, tools and systems required to succeed.

• Partnering closely with Customer Contact Leaders to monitor training progress, identify development needs and support colleague success.

• Supporting cross-skilling and upskilling initiatives across Belmond's hotels, trains and barges to strengthen commercial and service excellence capabilities.

• Collaborating with Customer Contact leaders and global stakeholders to implement training initiatives, maintain training materials and drive continuous improvement across the customer contact organisation.

Requirements

What You Bring:

• Experience in training, coaching, learning and development or a similar customer service-focused role.

• Excellent presentation, facilitation and communication skills, with the ability to engage diverse audiences.

• Strong organisational skills and the ability to manage multiple priorities across a global environment.

• Confidence building relationships with stakeholders and providing constructive coaching and feedback.

• A passion for developing people and driving excellence in customer experience.

Benefits

What We Offer:

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Medical & Dental insurance plans 

• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic Belmond destinations, including hotels, trains, safaris, F&B and spa

• 24/7 free remote GP

• Team social events & wellness programme throughout the year 
• Employee recognition awards & long service bonus
• 25 days base holiday entitlement (+ bank holidays)
• Birthday & life achievements recognition gifts
• Invitation to LVMH maisons' private sales

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

This is your moment. Apply today!  

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 46 properties. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

Proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.