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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As a Professional Solution Consultant – Microsoft Dynamics 365 CRM, you will be part of a global team. Collaborating with Business Stakeholders, Solution Architects, Product Owners, and Developers in designing and implementing the Case Management Platform for the Volvo Group. You will work in an environment focused on cross-functionality, inclusion, value creation, and innovation, promoting agile ways of working across the organization. The position will be located in Gothenburg where you will work.
Your Responsibilities
Who are you?
You are an experienced Microsoft Dynamics 365 CRM professional with strong solution consulting skills and a deep understanding of Customer Service processes. You combine functional expertise with technical awareness and are passionate about delivering value-driven CRM solutions.
As a person, you are self-motivated, analytical problem-solver with a customer-focused mindset. You are effective at communicating with business and technical stakeholders at all levels. You are a team player who thrives in a global, agile environment where you are committed to quality, scalability, and continuous improvement.
Required Competencies
Qualifications
MB-230: Dynamics 365 Customer Service Functional Consultant
PL-200 / PL-400 / AZ-204 / AZ-900
Ready for the next move?
If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you. If you have any questions about the position, please contact:
Dominika Lukaszewicz, Chapter Lead MS Dynamics CRM, dominika.lukaszewicz@volvo.com
Last application date: 6th of September 2026
Swedish Union representatives:
Akademikerna – Mikael Johansson, +46 73 902 34 30
Unionen – Lajla Dahlsjö, +46 31 322 45 75
Ledarna – Carina Sachade, +46 73 902 40 83
In some countries and for specific positions within Volvo Group DTO, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Volvo Group Digital Technology & Operations (DTO) is a new division established to integrate the capabilities of VG Digital & IT and VG Connected Solutions to accelerate the digital transformation in Volvo Group. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.
Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.