Grab Rental Productivity & Compliance Associate

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are Grab Rentals Indonesia. We supply fleet vehicles and lead partner productivity for Grab by empowering unbanked partners to work as driver-partners. Within the Productivity & Community team, we identify opportunities to maintain and boost driver productivity. We manage approximately 5,500 active driver-partners across standard vehicles (SR) and electric vehicles (SR EV) in Jabodetabek.

Get to Know the Role

You will report to Business Growth Manager and ensure deliverables are met. You will engage with drivers on a daily basis coaching and counseling how to improve productivity Dax

You will collaborate with the Trust, Safety and productivity team to direct drivers to comply with applicable regulations and remain on standby. Impact this role decreasing Pax Complain .

You will be based onsite in our Cinangka Pool

The Critical Tasks You Will Perform

• Design and deliver training programs focused on optimizing driver productivity and performance.
• Prepare and present weekly productivity reports, performance reviews, and progress tracking to management.
• Conduct offline exit interviews and performance counseling sessions for offboarding drivers.
• Execute retention and reminder campaigns via telecalls, WhatsApp blasts, and targeted app communications.
• Host online and offline community meetups and joint programs like "Kelas Jawara" to share performance best practices.
• Conceptualize and implement driver engagement programs designed to increase overall fleet retention.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree with 3–5 years in driver engagement, community management, or field operations.
• Experience in analytical tasks to diagnose performance bottlenecks.
• Experience in delivering objective, fact-based feedback (e.g., EBIS framework) to drive measurable behavioral improvements.
• Knowledge of local hotspot strategies, driver routines, and operational shift efficiency.
• An active-listener to driver pain points, build trust, and present regulatory or investigative findings to management.
• Experience in developing PDCA

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.