Guest Service Associate - Female

Position Summary:

The Guest Service Associate (Telephone Operator) serves as the primary point of contact for guests via phone, ensuring exceptional customer service and smooth communication. This role involves managing incoming calls, providing information, and addressing guest inquiries efficiently.

Key Responsibilities:

• Phone Operations:
• Answer incoming calls promptly and professionally, directing them to the appropriate departments.
• Assist guests with reservations, inquiries, and requests over the phone.
• Handle guest complaints and concerns with empathy and professionalism

.

• Guest Interaction:
• Provide detailed information about hotel amenities, services, and local attractions.
• Relay messages and special requests to relevant departments.

• Administrative Duties:
• Maintain accurate logs of calls, messages, and guest interactions.
• Perform clerical tasks as needed, including data entry and record-keeping.

• Collaboration:
• Work closely with the front desk, housekeeping, and maintenance teams to ensure seamless service.
• Participate in team meetings to enhance communication and service delivery.

Qualifications:

• Any degree
• Good English communication.
• Proficient in using telephone systems and basic computer applications.