Guests Relations Officer

Job Summary We are seeking a Guest Communication Officer to manage end-to-end guest communication and provide administrative support for our holiday home rental operations. This is a customer-facing role requiring excellent communication skills, hospitality experience, and a professional appearance. Key Responsibilities Guest Communication & Customer Service Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays Respond promptly to inquiries, reservations, complaints, and special requests Ensure a high standard of guest experience and satisfaction Manage check-in and check-out communication and provide clear instructions Booking & Operations Support Coordinate bookings across multiple platforms (Airbnb, Booking.com, etc.) Update availability, pricing, and guest details accurately Liaise with housekeeping, maintenance, and operations teams to ensure property readiness Requirements Requirements & Qualifications Proven experience in holiday home rentals, hospitality, or short-term rental operations Excellent written and verbal communication skills in English (additional languages are a plus) Strong customer service and problem-solving skills Well-groomed, professional, and confident in customer-facing interactions Highly organized, detail-oriented, and proactive Ability to work under pressure and handle multiple tasks Proficient in MS Office and booking/CRM systems Based in Dubai or willing to relocate