Gym Receptionist – Soho House Mumbai
Be part of the House. Be part of the experience.
We are looking for a warm, confident and service-focused Gym Receptionist to join the team at Soho House Mumbai.
This is more than a front-desk role. You will be one of the key faces of our gym, responsible for creating a welcoming experience for our members and guests while supporting the smooth and safe operation of the facility.
What you’ll be doing
- Welcome and engage with members and guests, ensuring a warm and personalised experience at every visit.
- Build strong relationships and rapport with our members and understand their needs and preferences.
- Handle member enquiries, requests and feedback in a friendly, professional and efficient manner.
- Manage the gym entry and exit system, ensuring appropriate access and security procedures are followed.
- Support membership administration and maintain accurate member and operational records.
- Actively promote available memberships, gym services, challenges and House initiatives.
- Encourage members to participate in gym challenges, wellness initiatives and other activities.
- Ensure the gym, reception and surrounding areas are clean, organised and maintained to a high standard throughout the shift.
- Carry out regular checks of gym equipment and report any maintenance or safety concerns promptly.
- Ensure equipment and facilities are safe, clean and ready for member use.
- Be attentive to members using the facilities and support their safety and overall enjoyment of the gym.
- Follow all Health & Safety, Safeguarding and emergency procedures.
- Take ownership of issues as they arise and proactively find solutions.
- Escalate incidents, maintenance concerns or member issues appropriately.
- Work closely with the wider House team to ensure a seamless member experience.
- Support the wider gym and wellness team with day-to-day operational requirements.
What we’re looking for
We’re looking for someone who:
- Has experience in hospitality, fitness, wellness, hotels, clubs or another customer-facing environment.
- Has excellent communication and interpersonal skills.
- Is naturally warm, approachable and confident when interacting with people.
- Enjoys building relationships and delivering personalised service.
- Has a genuine interest in fitness, health and wellness.
- Is organised and comfortable handling basic administration and computer systems.
- Is confident promoting memberships and services.
- Can remain calm and professional when dealing with challenging situations.
- Takes ownership, uses initiative and looks for solutions rather than simply escalating problems.
- Understands the importance of cleanliness, safety and presentation in a premium gym environment.
- Is flexible to work shifts, weekends and public holidays.
Why Soho House?
You’ll be joining a global members’ club where hospitality, community, culture and wellness come together.
If you are someone who enjoys meeting people, creating great experiences and being part of a vibrant lifestyle environment, this is an opportunity to build your career with Soho House Mumbai.
