Head of Global Service Delivery - Mexico

Step into the role of Head of Global Service Delivery and lead operational governance at our Mexico site. Drive strategic planning, offshoring, and transformation across delivery hubs, collaborating with senior leaders to ensure seamless transitions, financial stewardship, and a high-performing, engaged team. Join us to shape the future of global service excellence.

Skills

• service delivery management
• shared services operations
• offshoring strategy
• operational governance
• cross-functional leadership
• stakeholder management
• transition management
• p&l ownership
• budgeting
• cost optimization
• risk management
• compliance management
• crisis management
• performance management
• workforce management
• service management
• governance frameworks
• sla/kpi oversight
• change management
• employee engagement
• team leadership
• decision-making
• communication skills
• influencing skills