Head of Merchant Success

What we do at Qliro

At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics.

What we are looking for

We are looking for a new Head of Merchant Success to join our team. In this role you will have the possibility to develop as a leader and make your team shine. We will create the best and exhilarating atmosphere for both our merchants, their end-consumers, and our employees.

Our Head of Merchant Success is moving into a new internal role, so we're looking for someone to lead the team and grow our merchant relationships.

You'll manage four teams within Merchant Success — Merchant Support, Merchant Tech, Merchant Onboarding, and Merchant Underwriting — and work closely with Sales through the final stage of the sales cycle and into onboarding. You'll own the merchant journey, spot what needs improving, and lead the changes that get us there.

What you’ll do:

• Own the onboarding journey from contract to go-live, so merchants can start quickly

• Make sure your teams deliver consistently for our merchants and deliver over their expectations

• Set the strategy and roadmap for the merchant journey, and drive improvements in your teams and across the wider organisation

• Act as an interface between merchants and the product organization to identify whether current needs are being met by the product, and any new requirements the merchants may develop over time

• Support Sales and Key Account Managers in closing deals and ensuring friction free product integration

• Support your team on Merchant Onboarding projects

We believe that you:

• Have previous experience som Customer Success organisations, preferably within scaling SaaS companies

• Have worked with improving and automising onboarding flows

• You have previous experience from leading teams, it's a plus if you have led teams as a second level manager before

• Previous experience from working within Payments is a clear advantage

• Have the ability to participate in strategic discussions and translate them into actionable goals for your team

• Can communicate efficiently across departments, and seniority levels to enable effective collaboration with team members, peers, and C-level management

• Act as a role model within AI adoption, inspiring your teams how they can increase efficiency and improve ways of working (at Qliro we use Claude)

• Are fluent in spoken and written English, and Swedish. Any other nordic language fluency is a plus!

WOW in everything we do

Qliro is the place for those who are curious, passionate, and love collaboration. Together, we create wow in everything we do. We want you to feel comfortable being yourself and bringing your unique perspectives. At Qliro, there is a place for you, whoever you are. We believe differences make us stronger.

We value flexibility and remote work, while also believing in the power of meeting in real life. With a mix of remote work and office collaboration, we aim to create a flexible workplace that works for both you and Qliro.

Does this sound like your next role? What are you waiting for - apply now!

Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.